I have received a faulty item. What can I do?

You may notice that experiencing a faulty digital item is extremely rare, as our products are delivered in fixed, pre-verified formats. Please note that your purchase includes exclusive access for 48 hours, with up to three downloads, and we strongly recommend saving your file securely upon your first download.

Because of this access structure, a expired download link or reaching the maximum number of downloads does not constitute a faulty item. These limitations are disclosed prior to purchase and also reiterated in the delivery email, so please review those details with care.

If you believe you have received a genuinely faulty file, please contact us with the following: